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Task stays Pending or Scheduled

REMOVEit Troubleshooting

Why a task has not started yet and when to contact support.

Pending

REMOVEit runs one task at a time for your store. If another task is Processing, the new one waits until it finishes. Large tasks can take a while, so check the running task's progress in History.

Scheduled

A scheduled task waits for its date and time. Scheduled tasks are picked up regularly, so a task can start a few minutes after the time you chose. For recurring tasks, check the Next Run Date in the Scheduled Task Automations card.

When to contact support

If no other task is running and a pending task has not started after about 15 minutes, or a scheduled task is well past its time, email support@yassinemalti.com with the task ID.

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